Privacy Policy

This policy applies to the Website : www.lebacrose.ca

Last Update: October 26, 2020

Le bac rose attaches particular importance to the treatment, confidentiality and security of your personal data. 

The purpose of this Privacy Policy is to provide you with clear, simple and complete information about how we handle your personal data or the date we may collect while you visit our Website, how it can be transferred to third parties, as well as your rights and possibilities in terms of controlling your personal information and protecting your confidentiality. Unless stated otherwise at the time of collection, this Privacy Policy does not govern any other information or communication that may recommend Le bac rose to our affiliate retailers. 

This Privacy Policy applies to personal information we collect through our Website, located at www.lebacrose.ca and through other interactions with our customers. Personal date is all information concerning an identified person or a person who can be directly or indirectly identified by an identification number or by one or more elements that are specific to him or her, such as his/her name, first name, date of birth, customer number, order number, picture, etc. 

1. Collection and Use of Personal Information

You can browse our Website without giving us any personal information. We may collect personal information when you:

  • Purchase, order, return or exchange merchandise;

  • Request to be on our mailing list or to receive other marketing communications;

  • Register on our Website;

  • Apply for employment;

  • Participate in one of our contests or promotions or respond to a survey;

  • Submit a comment or question to customer service via email.

If you use a debit or credit card for any of your purchases, we collect your debit or credit card related information for the purposes of processing and administering your payment. We also collect your billing and shipping address, phone number, email address, and gift message (if provided) in order to deliver the products you ordered.

When you return or exchange previously purchased merchandise, you may be asked to give your name, address, and phone number. We collect this information to administer our loss prevention program, which helps detect and prevent fraud. For merchandise returns where a customer receives a refund on a debit or credit card, we will collect and use debit and credit card related information to process and administer the refund transaction.

When you sign up to receive our newsletter or other promotional communications via mail or email, we may collect personal information such as your first name and last name, email and/or mailing address (depending on method of delivery), and interests in order to provide you with the service you requested. 

We will contact you only if you want us to. You are free to choose, at any time, not to receive our promotional communications by clicking on the “Unsubscribe” button that appears at the bottom of our emails.

Some of the features available on our Website may require you to register. When you register, we collect your first name and last name, email address and a password taht you select in order to provide and otherwise administer the service you requested. When you register online, we may ask for your permission to send you marketing information in the future and some additionnal information.

We may advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information to process and respond to your application for employment or related inquiry.

When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and email address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. When you register for a contest, promotion or survey, we may ask your permission to send you future marketing information from Le bac rose or its marketing partners.

When you submit a comment or question to customer service via email, we may collect personal information such as your name, email or mailing address, and/or phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.

2. Disclosure of Personal Information

Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our customers to any third party without consent.

We may transfer your personal information to third parties who provide services on our behalf, such as process payments, host our Website, send emails or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of the information we provide them, and they are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.

We and our service providers are obligated to give your personal information in response to a search warrant or any other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law, or as it is required by applicable law. 

We may transfert any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Le bac rose or as part of a corporate reorganization or stock sale or other chagne in corporate control. 

Respect for privacy and the security of personal information are essential to Le bac rose.

Le bac rose protects personal information through physical, organizational and technological measures. The only personal information that is collected and recorded in a file by Le bac rose is that which the customer transmits and that which is collected for the specific purpose of improving the customer experience.

The personal information collected by Le bac rose via the Le bac rose Website is used only for the sale and purchase of products and to improve the customer experience.

Personal information is kept in a file in the name of the client and is only accessible to Le bac rose staff members acting in the performance of their duties.

A latch appears in your address bar to the left of the web address when the website connection is encrypted. When this latch appears, the customer finds himself in a protected and encrypted area. The URL address also displays the HTTPS prefix. The customer should never send any sensitive information (bank details, credit card number, home address, etc.) to a Website that does not have a security latch.

It is possible to verify the personal information collected by Le bac rose. The customer can send a request in writing to Christine Deniger: 339, rue Oliva-Delage, Mont Saint-Hilaire (Quebec) J3H 5W9 or to info@lebacrose.ca.

Personal information collected by Le bac rose will not be revealed to third parties without the consent of a person responsible and in authority to provide such consent for the client.

Le bac rose may be required to disclose personal information by law, court or government authority. If this is the case, only the information required under applicable law will be communicated.

3. Website Information

We collect the Internet Protocol address of all visitors to our Website and related information such as the Internet browser you are using, the computer operating system you are using, the time spent on the Website, usage patterns within the Website, and the domain name of the Website from which you linked to our site. We collect this information to help us understand and improve your experience on the Website.

Certain data will be collected in connection with the customer's behavior on the Le bac rose Website, highlighting their purchasing behavior, in order to optimize the purchase journey and to provide personalized offers.

These data are used strictly for a specific purpose and are not collected or stored beyond the minimum necessary for this purpose, in terms of both the quantity of data and the duration of their retention.

This data is protected and will not be traded, shared or disclosed to third parties. In addition, some of the data collected is for all practical purposes impersonal and does not specifically identify the person browsing the Website.

The customer can, at any time, be informed of the collection of information that makes it possible to identify it or request its removal and erasure.

Thus, by browsing the Website, the customer consents to data being collected in order to optimize their customer experience.

4. Cookies and Web Beacons

Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website can send to your browser and which may then be stored on your hard drive so we can recognize you when you return. We use cookies on pages of our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies help us identify you and may be necessary to provide you with the products and services you request. Cookies may also provide us or our service providers with information that we will use to personalize our Website in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all its features.

Our website may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our Website. Tracer tags are used to help us optimize and personalize our Website for you and other future visitors to our Website.

5. Unsubscribe

Please note that every time we send you an email, we will give you the option to unsubscribe from our mailing list, so you can choose to stop receiving our emails at any time. You may also contact us as set out under “Contact Us” section below. Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in giving us time to carry out your request.

6. Security of Personal Information

We realize that our customers trust us to protect their personal information. We take that task seriously. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Le bac rose will never ask you for your password in an unsolicited communication.

Important: your bank details are encrypted on our third-party servers. Payments are processed via a secure payment platform, requiring additional verifications, to guarantee the security of purchases made on the lebacrose.ca Website and to fight against fraud. The details you provide regarding your credit card when you place an order are always encrypted before being transferred using SSL (Secure Socket Layer).

Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, Le bac rose does not represent, warrant or guarantee that personal information will be protecte against loss, misuse or alteration, and does not accept any liability for personal information submitted by you, nor for your or third parties' use or misuse of personal information. 

Below are some recommendations to help ensure that your online shopping is safe.

  • If you are using a public computer, always sigh out of your session when you are done.

  • Do not disclose your passwords. Remember that somebody who knows your password can access your account.

  • When you create a password, use at least eight characters - use a combination of letters and numbers is the best. Do not use dictionary words, your name, email address or other personal information that can be easily obtained. We also recommend to you change your password often.

  • Use different passwords for your different online accounts.

  • Beware of unsolicited emails and phone calls.

In addition, Le bac rose will never contact you to ask for information about your credit card number or your bank account. Information like this should be sent to Le bac rose only when you make a transaction, by contacting Le bac rose directly or by modifying your account online. If you receive a suspect email with a link to update the information on your account, do not click on this link. Go directly into your account on www.lebacrose.com. If a stranger contacts you, sends you an unsolicited email, or asks you to confirm or give your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit card through this Website will be accepted by Le bac rose only if the billing name and address match the name on the credit card of the buyer. If the information does not match, your order will be refused, even if the transaction has been pre-authorized by your bank. In this case, the amount of the order will be available for use only when the credit will be back in your account. This can take from three to five business days. 

7. About Children

You can browse our Website, but you cannot make purchases. You also cannot become a registered user or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 13. This policy is designed to protect children.

If you register with us and we discover that you are under 13, we will delete your registration information. We will send you an email to notify you. If you are under 13 and want to make a purchase, please ask a parent or legal guardian to place the order for you.

8. Important Information if You Share Your Terminal With Other Users

If your terminal is used by several people or when the same terminal is equipped with several browsers, we cannot be sure that the services and advertising sent to your terminal will correspond to your use of the terminal, and not of another user.

In this case, sharing the use of your terminal with other people and the decision regarding the cookie settings of your browser are determined by your own choice and are your sole responsibility.

9. Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.

You may contact us at any time at info@lebacrose.ca if you have any questions or comments about this Privacy Policy.